F.A.Q.

How can we help you?

If you don’t find the answer to your question here, please email us at event@chantalguillon.com
My team and I will respond as soon as possible.

– Chantal

The Company

Chantal Guillon is my name. I am the founder and owner of Chantal Guillon Macarons & Teas. I am a French Parisian woman entrepreneur. I stand behind each one of my macarons, which are baked daily in our kitchen in San Francisco. It simply is my passion. My name on the box is my personal guarantee to you for their quality, with the only goal to surprise and delight you at every bite.

The constant search and consistant sourcing of the best ingredients and techniques. Each macaron, shell, filling is handmade daily in the art of the French pastry. We take pride in considering our macaron as a pastry, sold fresh in our stores and shipped to you with care. We never compromise on our quality and savoir-faire. My passion is to always push creativity in every aspect: taste, look and texture.

I opened my first macaron shop in 2008 in Hayes Valley, in San Francisco. Then in 2012, we opened our Palo Alto store, and in 2014 a third location in SoMa, in San Francisco again, as we needed a bigger and upgraded kitchen to respond to the demand. We are an independent and family-owned business.

Our Macarons

A Macaron is a sweet meringue-based pastry, made with egg whites, sugar icing, and almond powder. Chantal Guillon macarons are filled with ganache, which is a chocolate based. They are the modern urban “on the go” pastry.

Macarons are traditional French pastries, not to be mistaken with the coconut based Macaroon.

Yes, they are “naturally” and traditionally gluten free, being made with almond flour.

Depending on the flavor, our macarons vary from 80 to 110 calories each. Please note that our macarons are handmade, and that the weight can slightly vary from one to another. On a personal note, since 2008, I have been eating a minimum of a macaron daily (quality control oblige) and my doctor doesn’t seem to disapprove.

Yes, they are all made with almond flour. Also minimal trace levels of other nuts can be found.

Yes, they all contain dairy in the ganache filling.

No, the meringue is made with egg whites, and the filling with dairy.

Our macarons are handmade in San Francisco, in our SoMa location, and delivered daily to our Hayes Valley and Palo Alto stores.

As any fresh pastry, our macarons are best enjoyed within 2-3 days upon reception. For the best freshness, we recommend to serve them the same day, or to keep them refrigerated upon 30 min before serving. This information is sent along with any gift box, on the back of our flavor card.

Unique Flavors

Yes, it is part of the experience of stepping in our stores. You can create your own assortment to fill your gift box. Our team will guide you through the 16 different flavors available daily. Telling you about each flavor and helping you making your choice of the perfect assortment, whether it is for you or for a special gift.

Yes, you can create your own assortment after choosing your gift box size. Click here

We are proud to offer the widest flavor selection of Macarons. We have 12 classic flavors available all year round. Plus 6 seasonal for each Fall-Winter and Spring-Summer Collection. In addition, each month we reveal a Limited Edition flavor. Everyday, 14 to 16 flavors are available to choose from. See our current flavors, here.

As a French person, I do not like when a pastry is too sweet. It is why we do not add unnecessary sugar, more than the recipe require. The amount of sugar in a macaron is the same from a flavor to another. But our taste buds react differently to sweetness if associated with acidity or bitterness. For example, if a flavor is tart, like Passion Fruit, it will taste less sweet than a Vanilla macaron which is more flowery. I recommend to try Dark Chocolate, Coffee, Almond Amaretto, and all fruity macarons for their natural acidity.

Gift Related

No, by default we do not add any paper receipt in the package. Your order confirmation email will include a receipt for your payment. If you need an extra copy, email us your request at event@chantalguillon.com with your order number.

Yes, for each product ordered you can add a message using GIFT MESSAGE field in the page product. It is a complimentary service, free of charge. Your message will be hand written on a card and sent with the package. In the message, thank you for including the receiver name and sign your name. Unless you want it anonymous 😉

Yes, all order are treated as a gift, the macarons will be packed in our beautiful gift box. If you want you can request a satin ribbon to be added, 5 colors to choose from, by entering your choice in GIFT ribbon drop down menu available on each product pages. It is a complimentary service, free of charge.

You have 2 options:

  1. Place one order for each address you want the macarons to be sent to.
  2. Email us at event@chantalguillon with a list of the addresses you want us to ship each box, and we will take care of shipping them to each one.

Shipping and Delivery

Yes, it is the perfect solution if you are in a rush. At check-out, you can select the location, as well as the date and time you would like to pick-up your order. Each location has different business hours. Note that Hayes Valley and Palo Alto are open 7 days a week.

Yesin San Francisco, the Peninsula, the South Bay and San Jose, 7 days a week. At check-out, select Hand Delivery, choose the date and select a 2 hours time slot to receive your order. The delivery cost is calculated according to the distance. A delivery in San Francisco and in Palo Alto is $15 flat rate.

We offer a same day delivery service, with a 2 hour time slot to select at check-out. Yes, in San Francisco, the Peninsula, the South Bay and San Jose, 7 days a week.

Yes, we do ship everywhere in the US. According to the zip code you enter at check-out, the following shipping options will be offered to you:

California Overnight: Your order will be shipped overnight in a special packaging anywhere in California for a $15 flat rate. You can select a specific arrival date, Tuesday to Friday.

Nationwide 2-Day Shipping: Your order will be shipped in a special insulated packaging anywhere in the US. You can select a specific arrival date Wednesday, Thursday or Friday. The cost is calculated according to the receiver zip code, from San Francisco and at the courier’s rate (FedEx – USPS).

All our Macarons are made in and shipped from san Francisco, CA.

We do not offer any international shipping service online. But you can email us your request at event@chantalguillon.com. Please specify the macarons quantity, country and zip code.

No, we don’t.

Absolutely, we offer a special traveling box. Simply request it in the special instruction field at check-out, we will pack your macarons accordingly. Then, keep them in your carry-on (it is allowed), don’t miss your plane, and don’t run a marathon with them.

Dedicated Services

Yes, we work closely with small and large companies to respond to their needs, from small or large events, to receptions, branding campaigns, corporate gifts, and beyond. Visit our dedicated page, or email us directly with your request at event@chantalguillon.com

My team and I will respond to your request as soon as possible.

Yes, we will take care of all the deliveries and shipments directly from our facilities, making sure each gift arrives safely to destination. We can also include your own message and customize your boxes and/or macarons to your brand. For a detailed quote, please contact us at event@chantalguillon.com. My team and I will reply as soon as possible.

Customization

Yes, we have a very advanced solution to customize any brand, logo and artwork directly on your macarons. With a minimum of 24 pieces per order, our team will work closely with you to personalize the macarons to your style. Visit our dedicated page for more information, or email us directly with your request at event@chantalguillon.com

My team and I will respond as soon as possible.

Yes, we offer different packaging customization solutions. Visit our dedicated page for more information, or email us directly with your request at event@chantalguillon.com

My team and I will respond as soon as possible.

Weddings & Celebrations

Yes, we have a beautiful 2-piece Favor Box, which can be customized to your wedding and event theme, with a personalized sticker, label and ribbon. You are also free to pick any macaron flavor in our current classic and seasonal selection. Visit our dedicated page for more information. Don’t hesitate to email us directly with any question at event@chantalguillon.com. My team and I will respond as soon as possible.

Yes, we have beautiful Macarons towers in 3 differents size and style. Each can be customized to your wedding or event theme, with your choice of macarons flavors to match your taste and delight and surprise your guests. Visit our dedicated page for more information. Feel free to email us directly with any question at event@chantalguillon.com. My team and I will respond as soon as possible.

Yes, with a wide choice of flavors and colors, it can be overwhelming to make a choice. It is why we offer the possibility to schedule a one on one appointment, to taste our macaron flavors, discuss your colors, and help you make the best choice for your event. A $25 fee will be required at booking, which will be waived upon placing your final order. Email us at event@chantalguillon.com with your availability, we will contact you for confirmation.

We always recommend you place your order as soon as possible, to allow you the most choice and best service available, and avoid any rush fee. The lead time varies according to the size of your party, if you are looking to customization, and location. The best is to email us at event@chantalguillon, with your request, my team will reply to you with a personalized answer adapted to your needs.

Yes, you can provide us your ribbon. Exclusively for large order, we also offer a wider color palette of satin ribbon to choose from and match your theme or brand. Please contact us as soon as possible to allow research time and labor time to prepare your custom orders.